BPO

Organizations around the world strive to improve the quality of their processes while managing their bottom lines, Business Process Outsourcing has become the new imperative. GI Technologies partners with our clients to provide a full spectrum of BPO services covering all five levels:

• Data entry

• Rules-set processing

• Decision making

• Direct customer interface

• Expert knowledge services

Web Based Services

• eMail Response Management and Reporting

• Chat Support

• WebHelp / Help Desk Management

• eLearning/Knowledge Management

Data Entry

• Paper document conversions to computer ready files for the Internet, Intranet and Extranet, CD-ROM and database.

• Word-processing

• Mailing lists

• Online data entry of URL links for books with their categorization

• Telecom billing

• Examination results

• Legal documents

• Indexing of vouchers and documents

• Data entry based on image files

• Conversion of TIF files into paper documents

• Yellow Page listings

• Creation of new databases and updates to existing databases for banks, airlines, government agencies, direct marketing services and service providers
  Online completion of surveys and responses of customers for various companies, at call centers

• E-Book and E-magazine publications on the Internet

• Hospital records, patient notes and accident reports

• Business card indexing

• Scanning: Electronic Recognition: OCR (Optical Character Recognition) & ICR (Intelligent Character Recognition)

• Scanning: Bar Coding

Transaction Processing

• Finance and Accounting Services: Billing Services, Invoice Processing, Accounts receivable and payables, Correspondence management

• Transaction Processing: Credit / Debit card applications processing, Account openings / amendments and audit checks, Claims processing, checks and loans processing, clearing and settlements, document management

• HR payroll Services: Payroll & benefits administration services, Records and documentation management